Dear Customer;

In order to better serve our customers, Hercules Sealing Products Canada, utilizes an ISO 9001 based
continuous improvement program. An essential part of the success of this program is the input we get
from our most valuable source – you, our customer. We ask that that you take a few minutes of your time
and complete this survey.


Thank you for your co-operation.

Ken Flood, Manager, Quality Systems

Barrie , ON

Company Name 

City Province 

Approximate date of last order you placed with Hercules

Which Hercules branch? Barrie. ON Dorval, QC Edmonton, AB

How did you place your order? Telephone Fax E-mail Other

How would you rate the customer service you received?

Helpful Excellent Good Fair Poor

Friendly Excellent Good Fair Poor

Technically Competent Excellent Good Fair Poor

Overall Excellent Good Fair Poor

Inventory Availability Excellent Good Fair Poor

Did you receive the product you ordered? Yes No

Correct Quantity? Yes No

Correct Price? Yes No

Did the quality of the product meet your expectations? Yes No

Was the shipping method correct as ordered? Yes No

Did the shipment arrive when you expected? Yes No

Was the shipment satisfactorily packaged to protect the contents? Yes No

Was the product satisfactorily packaged and labeled for identification? Yes No

Did the invoice arrive promptly? Yes No

Was the invoice easy to understand? Yes No

Any other way we could serve you better?